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Johannes Mayer

Product. Strategy. Leadership.

Posted on 10 February 201616 February 2021 by Johannes Mayer

The 5 Golden Rules of Awesome Customer Support

Great blog post which a colleague of mine found and forwarded to me: The 5 Golden Rules of Customer Support.

  1. All users are customers
  2. Your customer took the time
  3. Your customer is abrasive and demanding
  4. Your customer doesn’t understand your product
  5. Your customer doesn’t care about your workflows
CategoriesProduct Management

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About

Hi all, I’m Johannes, based in Vienna and passionate about Leadership, Strategy and Product Management. I work with an fantastic bunch of people as VP Product & User Experience at kununu after having worked with paysafecard, BAWAG and IMMOBILIEN.NET in various tech product management roles in the past. I love travelling, challenges and learning new things every day!

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