February 10, 2016February 16, 2016 by Johannes Mayer

The 5 Golden Rules of Awesome Customer Support

Great blog post which a colleague of mine found and forwarded to me: The 5 Golden Rules of Customer Support.

#1: All users are customers
#2: Your customer took the time
#3: Your customer is abrasive and demanding
#4: Your customer doesn’t understand your product
#5: Your customer doesn’t care about your workflows

Hi there! I am Johannes Mayer and my passion is to create awesome products which add value for their users. I am working as the Head of Product Management at kununu after having worked with the company as a Senior Product Manager for two years. Before that, I was working with paysafecard, BAWAG P.S.K./easybank and IMMOBILIEN.NET in various product management positions and founded a start-up with friends. I am very interested in product management, agile methods (Scrum CSM/CSPO, Kanban), online marketing, SEO, usability, leadership and many other things – just check out my links section. I live in the awesome city of Vienna, love spending time with my wife, family and friends and I'm addicted to technology and photography!